Shipping policy

Order Processing Time

  • Processing time: 1 to 3 business days (Monday to Friday).
  • Order cut-off time: 11:00 PM (UTC+01:00 – Paris Time).
  • Orders placed on weekends: Shipped the next business day.

Delivery Times & Methods

  • Free Shipping with Tracking: Offered for all orders to France, Belgium, the United Kingdom, and Australia.
  • Estimated delivery time: 7 to 14 business days (excluding weekends and holidays).
  • Carriers used: Colissimo, La Poste, Royal Mail, Australia Post, and other reliable partners depending on the destination.

Shipping Fees

  • France, Belgium, United Kingdom, Australia: Free shipping on all orders.
  • Transparency: No hidden fees – all costs are clearly displayed at checkout.

Order Tracking

  • Notification: You will receive an email with tracking information as soon as your order is shipped.
  • Online tracking: Track your package via our tracking page.
  • Support: Our team is available for any questions regarding delivery.

Modifications & Cancellations

  • Address change: Please contact us within 24 hours of your order for any modifications. No changes are possible once the order has been shipped.
  • Order cancellation: Cancellations are only possible before shipment. Contact us quickly.

Damaged or Lost Package

  • Damaged package: Refuse the package if you notice any damage upon delivery. If you were not present at the time of delivery, contact us as soon as possible with supporting photos.
  • Insurance included: All shipments are insured against loss or damage during transport.

Ecological Commitment

  • We use recyclable and sustainable packaging to minimize our environmental impact.

Legal Information